List and Rent Equipment With Peace of Mind

TRUST AND SAFETY PLAN

Protection through instant insurance, and identity verification

Shuttershare was founded by creatives - so we know your equipment is important. We offer support 7 days a week to help answer questions or provide account support. Every rental is required to have an insurance or damage protection plan covering the duration of the rental. Also Shuttershare uses one of the most trusted identity verification process that verifies our users IDs.

Protecting Your Equipment

Damage Protection

Up to $1,750,000 in damage protection. Shuttershare requires you to claim on any commercial insurance plans that both the renter and lister have before you claim on any insurance plan purchased through Shuttershare. If for any reason your policy does not cover the damage Shuttershare will be there.

Insurance Partner in Canada

Shuttershare works with Front Row Insurance to provide a quality and trustworthy insurance process for our high value equipment listed on the platform and offer this service at the best industry rate exclusively for Shuttershare community members.

Member Verification

Shuttershare uses one of the most trustworthy third party ID verification softwares to verify and securely store community member information. Shuttershare also uses Stripe a leading payments platform to verify and securely store the credit card information of each member. Lastly Shuttershare uses machine learning to flag and prevent fraudulent activity from taking place on the platform.

What To Do Before and After a Rental

Research Renters

Shuttershare's community team will personally review each new account the first time a rental request is made. We also encourage each Shuttershare community member to do their own research. Look at social media and message the renter to ensure you feel comfortable renting.

Take Pictures or Videos of Equipment

Take pictures and or videos which depict the core functionality of each piece of equipment. Ensure they are taken on a device that can timestamp the photos or videos such as your phone camera.

Check Users ID when they arrive

Ask to view and photograph the renters ID when they come to rent. If the ID does not reflect the name listed on the rental, contact Shuttershare customer service via our website or email support@shuttershare.io and we can help from there.

Report any Damage

If as a renter or a lister you witness any damage to equipment it must be reported to Shuttershare within 24 hours. Use our damage claim form found here, message us via our website or email support@shuttershare.io.

Learn More on our Trust & Safety FAQ

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