Terms of Service

Browse our terms of service, and learn about how we protect and secure Shuttershare

Community Rules

Updated On: September 10th 2018

Description of Document

This document is part of the Shuttershare Membership Agreement, and is part of a legally binding contract between You and Shuttershare: Shuttershare allows You to use its Platform and Services, and You agree to abide by the terms of the Agreement. By using Shuttershare's Platform or Services, You agree to be bound by the terms of this Agreement; if You do not wish to be bound by this agreement, do not use Shuttershare's services.

This part of the Agreement sets out the general principles that govern Your use of Shuttershare's Platform and Services, some specific rules and expectations about Your use of Shuttershare's Platform and Services, and the consequences if you violate those principles, break those rules, or fail to meet those expectations.

General Principles

Shuttershare is a community of creators who Share Equipment with each other. Trust, respect and inclusivity are the values that define our community: Members trust each other when they Lend Equipment; Members use other Members' Equipment with respect, and We embrace the diversity of an inclusive community of creators and welcome anyone who wants to join. In order to promote and maintain trust, respect, and inclusivity, there are three basic principles that You should follow when You use Shuttershare's Platform and Services:

  • Respect each other
  • Respect the community
  • Respect Shuttershare's inclusivity and diversity

Respect each other

Members rely on each other to make Shuttershare work: if You need to Borrow Equipment, You need to find a Lender; conversely, You can't Lend Equipment without a Borrower. So follow the Golden Rule: treat other Members with the respect You would want to receive.

Respect the broader community

Members use Shuttershare because they are creators: they want to go out into the world and make something. So Members owe it to the world—and especially, to their communities—to act respectfully as they use Borrowed Equipment.

Respect Shuttershare's inclusivity and diversity

We believe that every person is deserving of dignity and respect, and that everyone should have the same opportunity to participate, and create. Shuttershare works best when there are lots of Members creating lots of different things: after all, the more Members, the more Equipment, and the more people to Share with.

Using The Platform

Communicating over the internet, it can be easy to forget that there's a human being on the other side of the conversation. But Shuttershare is a community of Members, all of whom deserve to be treated with respect.

Respect and Inclusivity

Civility

This is simple: be polite and respectful. Don't be a jerk.

Inclusivity

Discrimination and diversity

There is no place in the Shuttershare community for any form of discrimination or discriminatory harassment. You may not treat anyone differently, or refuse to communicate or Share Equipment with any person for any of the following reasons:

  • race;
  • ancestry;
  • place of origin;
  • colour;
  • ethnic origin;
  • citizenship;
  • religion;
  • creed;
  • sex or gender;
  • sexual orientation;
  • gender identity or gender expression;
  • age;
  • marital or family status;
  • disability;
  • or any other ground or characteristic prohibited by law.

Members may not use the Platform to make any statement, either public or private, discouraging or indicating a preference related to Sharing based on any of the reasons listed above.

Threats and harassment

Members may not use the Platform to make any statement or series of statements, either public or private, that could be understood to be threatening or intimidating, or known or ought reasonably to be known to be unwelcome or offensive.

Honesty

Trust is based on honesty: don't use the Platform to deceive, mislead, or lie to other Members in any way (including through the posting of deceptive or misleading photos or videos).

Abuse of the Platform

Shuttershare's Platform is provided for the sole purpose of facilitating the sharing of media production Equipment between Members. Use of the Platform for any other purpose is prohibited.

Picking up and Dropping Off

When You use Shuttershare's Services, You will need to meet other Members in person to pick up and drop off equipment. Your interactions with other Members should reflect the principles of respect and inclusivity.

Respect and Safety

Meet in Public

Always make sure You are meeting somewhere safe. Meet in a public place that's familiar to You, and make sure someone knows where You're going.

Courtesy and Communication

The same rules about civility apply in person as well: be polite and respectful, and don't be a jerk. In particular, be respectful of other Members' time: do Your best to be on time, but if You're running late, let them know. If You have any trouble with Equipment, or if Equipment is lost, stolen, damaged, or destroyed, use Shuttershare's Platform to let the Lender know. If a Borrower contacts You with a question, do Your best to answer promptly.

Using Equipment

You should always remember that the Equipment You Borrow belongs to someone else, and treat it with respect. While We encourage You to be as creative as possible, there are reasonable, sensible limits to how You can use Equipment Borrowed through Shuttershare's Platform.

Respect the Equipment
  • Use Equipment safely and responsibly
  • Always use common sense when using Borrowed Equipment, and take every reasonable safety precaution.
  • Use Equipment only as intended and designed. If Equipment comes with a manual, user's guide, or other instructions, read and follow those instructions.
  • Don't damage Equipment, or use it in ways that could lead to undue risk of damage.
  • Don't leave Equipment unattended.
  • Don't share, lease, rent, sell, pawn, or otherwise put Equipment in the possession of another person.
Use Equipment Legally

Follow all applicable laws. Don't use Equipment while trespassing, or breaking any other laws, regulations, or ordinances. Don't use Equipment in connection with, or in the commission of a crime or other offence. Don't use Equipment to create content or material that is prohibited or illegal.

Speech and Content

Hateful and Discriminatory

Do not use Equipment to create content that promotes hatred, violence, malice, discrimination, disrespect, or other forms of contempt on the basis of any of the following:

  • race;
  • ancestry;
  • place of origin;
  • colour;
  • ethnic origin;
  • citizenship;
  • religion;
  • creed;
  • sex or gender;
  • sexual orientation;
  • gender identity or gender expression;
  • age;
  • marital or family status;
  • disability;
  • or any other ground or characteristic prohibited by law.
Hurtful and Non-Consensual (Revenge Porn and Cyberbullying)

Do not use Equipment in the creation of intimate content (including images and video) without the consent of the subject of the content, or in the creation of intimate content (including images and video) to be distributed without the consent of the subject of the content. “Intimate content” includes depictions in which the subject is nude, partially nude, or engaged in sexual activity.

Do not use Equipment in the creation of content or material to be used to threaten, intimidate, mock, bully, or harass any person, whether in person or via electronic media.

Otherwise Illegal Content

Don't create content or material that is in any other way illegal, including (but not limited to) content that is: libelous or defamatory; promoting terrorism, violence, or a criminal offence; criminally obscene; child pornography; in contravention or violation of any other person's intellectual property rights; involved in espionage; voyeuristic; or otherwise subject to criminal, legal, or regulatory sanction.

How We Administer These Rules

Reports

Members can report a suspected violation of these rules using Shuttershare's Platform at support@shuttershare.io.

Investigations

Shuttershare has sole discretion to determine what constitutes an appropriate investigation. An investigation may be conducted by Shuttershare itself, or (at its sole discretion) Shuttershare may engage an external investigator when it deems appropriate. Shuttershare or an external investigator may interview any Member who has relevant information (in person, by e-mail, or through some other electronic means of communication), or request relevant information, files, data or documents.

Consequences

Shuttershare reserves the sole discretion to determine the appropriate consequences for a violation of these rules. Penalties can include:

Zero Tolerance

While reserving the right to determine the appropriate response to any violation of these rules, Shuttershare takes a zero-tolerance approach to abusive, discriminatory, or illegal conduct, and may cancel a Member's Account without warning.